Built for WASH institutions in Kenya & East Africa

Field Officer Monitoring & Service Delivery Management, in One Platform

FieldWatch gives water and sanitation institutions a single system to manage field inspections, infrastructure assets, customer complaints, and officer performance — from the field to the supervisor's desk.

16

Field Officers

60

Infrastructure Assets Tracked

12

Regions Covered

224

Inspections Logged

Everything your operation needs

One platform connecting field operations to management oversight, designed specifically for water and sanitation service delivery.

Management Dashboard

Live view of active officers, open complaints, inspection targets, and infrastructure alerts in one place.

Asset Registry & Map

Every water kiosk, borehole, pipeline, and sanitation block plotted on a live map with condition scores and history.

Complaint Management

Kanban-style complaint queue with SLA timers, officer assignment, and full status history per case.

Report Builder

Filterable reports on officer performance, infrastructure status, and water quality — exportable to PDF or CSV.

Field Officer Mobile App

A purpose-built mobile experience for daily site visits, inspection forms, GPS capture, and complaint resolution.

Offline-First Sync

Officers can keep working without signal — reports queue locally and sync automatically once back online.

How FieldWatch works

From a field officer's GPS check-in to a supervisor's live dashboard — data flows through the system in four steps.

01

Officers check in on site

Field officers open their daily task list, check in at each assigned site, and capture GPS location.

02

Inspections are submitted

Water flow, infrastructure condition, chlorine levels, and photos are logged directly from the field.

03

Supervisors monitor in real time

The dashboard updates live with officer activity, asset status, and any flagged infrastructure issues.

04

Complaints are resolved end-to-end

Customer complaints move through Open → Assigned → In Progress → Resolved with full SLA tracking.

Built for both sides of the field

Supervisors and field officers each get an experience designed for how they actually work.

For Supervisors

A desktop-first command center: live officer activity, asset health across regions, complaint SLAs, and exportable reports — all in one dashboard.

For Field Officers

A mobile-optimized app for daily site visits, inspection forms with GPS and photo capture, complaint resolution, and offline-ready syncing.

Ready to see FieldWatch in action?

Sign in as a supervisor or a field officer to explore the full prototype with real sample data.

Sign In